Refund Policy

Thank you for using Tarotoop. Readings are paid with credits bought in one-time packs. Please read the refund terms below carefully:

1. Nature of Digital Services

Our readings are digital content generated instantly. Once credits have been used for a reading, the reading has been delivered and those credits cannot be refunded.

2. Credit Pack Refunds

The following rules apply to credit packs:

If you haven't used any credits from a pack, you can request a full refund within 14 days of purchase.
Once credits from a pack have been used, that pack cannot be refunded, unless the law requires otherwise.
Credits spent on a reading that fails for a technical reason are returned to your balance automatically.
For customers in the EU/EEA and the UK: using credits starts the service immediately, and you agree that your right of withdrawal for a pack ends once you use its credits.
Memberships bought before September 27, 2026 keep their original terms: within 7 days of the first charge, you can request a full refund for an accidental charge or if the service was unusable, and you can cancel renewal at any time.

3. Special Refund Cases

We may provide a full or partial refund in exceptional circumstances such as:

A duplicate charge for the same purchase caused by a payment provider error.
A service outage lasting more than 48 hours that makes paid readings completely unavailable.

4. Refund Processing Time

If you meet the refund conditions, send your payment receipt, registered email address, and refund reason to support@tarotoper.com. We will review within 3 business days and, if approved, return funds to the original payment channel within 5-7 business days.